Shipping policy

LakeNormanGolfCars.com – Shipping Policy

Last Updated: 11/20/2025

Thank you for shopping with Lake Norman Golf Cars. We are committed to delivering your golf carts, parts, and accessories in a timely and secure manner. The following Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders for parts and accessories are typically processed within 1–3 business days.
Orders for golf carts or large equipment may require 3–7 business days for processing, preparation, and scheduling.
Orders placed on weekends or holidays will begin processing on the next business day.

Processing time does not include transit time.

2. Shipping Methods & Delivery Times

Golf Carts & Large Equipment

Delivered via freight carrier or local white-glove delivery, depending on destination.
Delivery typically takes 5–14 business days after processing.
Customers will be contacted to schedule a delivery appointment.
Signature is required upon delivery.

Parts & Accessories

Shipped via carriers such as UPS, FedEx, or USPS.
Delivery usually takes 3–7 business days within the continental U.S.
Expedited shipping may be available at checkout.

Delivery estimates may vary based on location, weather, and carrier conditions.

3. Shipping Rates

Shipping rates are calculated based on weight, size, and delivery location.
Freight shipping rates for golf carts vary by region and will be shown at checkout or provided via a custom quote.
Free shipping promotions, when offered, will apply only to eligible products.

4. Local Delivery & Pickup

We offer local delivery and in-store pickup where available.

Local delivery fees vary based on distance from our store location.
In-store pickup is free. Customers will be notified when their order is ready.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information.

Freight shipments may include separate tracking instructions or scheduling information from the carrier.

6. Shipping Restrictions

We currently ship only within the United States.
We do not ship golf carts to PO Boxes, APO/FPO addresses, or certain remote regions.
Some states may have regulations concerning golf cart transport or battery shipments; compliance may affect delivery times.

7. Damaged, Lost, or Delayed Shipments

Damaged Shipments

If your order arrives damaged:

Note the damage with the carrier at delivery.
Take photos of the packaging and product.
Contact us within 48 hours so we can file a claim and resolve the issue.

Lost or Delayed Packages

We will work with the carrier to locate delayed or lost shipments. Replacement or refund decisions will be made once the carrier investigation is complete.

8. Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address are not eligible for free replacements. Additional fees may apply.